Refund policy

At mixnmart, we want our customers to feel confident when shopping with us. If you are not satisfied with an eligible purchase, you may request a return within 30 days after receiving your order.

Return Eligibility

To be eligible for a return, the item must:

  • Be unused, unworn, and undamaged
  • Be in the same condition in which it was received
  • Include its original packaging, labels, accessories, and accompanying materials
  • Be returned within the applicable return period

To request a return, please contact us at hgdjhs22323@outlook.com before sending any item back.

Please provide:

  • Your order number
  • Your full name
  • The product you wish to return
  • The reason for the return
  • Photos of the product when applicable

Items returned without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as possible at hgdjhs22323@outlook.com.

Please provide your order number along with clear photographs of the item and its packaging. We will review the issue and provide an appropriate resolution.

Non-Returnable Items

Certain products may not qualify for return, including:

  • Personalized or customized items
  • Perishable goods
  • Opened hygiene or personal-care products
  • Gift cards
  • Items damaged through misuse or improper handling
  • Products clearly marked as final sale or non-returnable

Refunds

Once your approved return has been received and inspected, we will notify you of the refund decision.

If approved, the refund will be issued to your original payment method.

Please allow approximately 5–10 business days for your bank, credit card issuer, or payment provider to process the refund.

Original shipping fees are generally non-refundable unless the return results from an incorrect, damaged, or defective product.

For return and refund questions, please contact:

mixnmart
Website: https://mixnmart.com
Email: hgdjhs22323@outlook.com